Cancellation & Refund Policy

What is a refund for our courses?

When a learner is unable to access the course due to technical issues in the website , or doesn’t receive resources as promised in the course or mistakenly purchased a course instead of another course of Pikdigg Consultancy Firm, the user can request for a refund which shall then go through the verification process.

How to request a refund?

If you have paid for an individual course or a bundle course, you can request a refund within 48 hours of your payment.

To request a refund, please email the issue with proper documentation to [email protected]. Then, we will verify it and issue the refund within 7-10 days.

N.B.~Refunds do not apply to e-books. And refund for subscription based courses will not be applicable if a refund request is submitted after class has started for that course.

When will the refund not be applicable?

• In case you have submitted the complaint or refund request after 48 hours from the date of purchase.
• When you request a refund, the refund process will be in progress. Therefore, if you complete an activity (play a video, try a quiz or test, download materials of the specific course) and proceed with the course, you will not be eligible for a refund request.
• If you complete more than 5 premium/paid videos before requesting a refund, you will not be eligible for a refund.

When will the refund be applicable?

• In case of a wrong purchase or if the customer is willing to purchase another course, a transfer to another course can be done through providing a voucher. If the price of the new course is:

• Higher than the purchased course, the user has to pay the additional amount to Pikdigg Consultancy Firm by preferred payment.

• If Pikdigg fails to provide the resources as promised in the course.

When you request a refund, what happens?

Once a refund request has been submitted, your enrolled course will be temporarily locked. Pikdigg Consultancy Firm will notify you through email if the refund request has been accepted within 3 working days of receiving the request. After a refund request has been accepted, you’ll be unenrolled from the course and your progress will be removed. If you wish to purchase the course again, you will have to start the course from the very beginning. 

It can take up to 7-10 working days for funds to return to your account after a requested refund. If it has been longer than 10 working days, please email to [email protected].

Once the refund has been done, you will receive a confirmation email to your registered e-mail.

Pikdigg Consultancy Firm has full authority to change the T&C from time to time and case by case scenario.